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QUESTIONS? WE HAVE THE ANSWERS

We're delighted to have you here and are committed to providing you with all the information you need to enhance your experience with us. Below, you'll find answers to some of the most commonly asked questions about our patisserie, our products, and our services. If you can't find what you're looking for, feel free to reach out to us directly. Thank you for choosing our patisserie – we look forward to sweetening your day!

Could you inform me of your location?

Haute takes pride in crafting its exquisite confections from our state-of-the-art facility nestled in the distinguished Lone Hill / Fourways area.

Directions for Your Convenience: For those planning a visit to our beautiful Boutique Patisserie and/or collecting, we have made navigation effortless. Please utilize the following Google link for precise directions to our location, designed to guide you directly to our grand entrance with ease.

At Haute, every visit is anticipated with great enthusiasm, as we look forward to the opportunity to personally connect with you and share the passion and artistry that define our creations.

How does Haute work?

Our shop is located in the newly revamped Leaping Frog Shopping Centre (Cnr Mulbarton & Winnie Mandela Drive), Shop 11 & 12.

For online/digital orders, our process is streamlined, ensuring a seamless order experience from our kitchen to your home. Here’s how it works:

  1. Explore our exquisite online shop to discover your next indulgence.
  2. Select your desired items and add them to your cart for quotation purposes.
  3. We will receive your RFQ (Request for Quotation) and respond accordingly with a formalized quote.
  4. Payment link will be sent to you via email. Once payment is complete, your order will commence production.
  5. Pickup/delivery:
    • Local Pickup: Available at no extra charge, with details provided upon order confirmation.
    • Delivery: We offer delivery services within the Gauteng area, with fees automatically calculated based on your address.

Order Preparation: Please note that we require a 3 to 7 day lead time for custom orders to ensure the utmost quality and freshness of your purchase.

Instant Gratification: For those in immediate need of our offerings, we’re also on UberEats. Availability is determined by your location and product availability, so please check our UberEats page for instant order options.

We’re here to make every occasion or indulgence special with our meticulously crafted pastries.

What are the product categories?

Our offerings are meticulously categorized into five distinctive collections, each embodying the essence of luxury and culinary excellence.

1. Petit Gateaux Collection Our Petit Gateaux, or “small desserts,” (all in monoportion/individual servings) represent the pinnacle of individual dessert elegance. These miniature masterpieces boast an array of flavors, textures, and designs, from sumptuous chocolate delights to delicate fruit desserts and layered pastries. Crafted with precision, each petit gateau is a personal indulgence that reflects the sophistication of Paris’s renowned patisseries. Shop our Petit Gateaux collection here

2. Entremets Selection The Entremets range is a celebration of complexity and finesse, featuring multi-layered desserts that combine sponge, mousse, ganache, and more into a harmonious ensemble. Once served as intermezzo at grand banquets, today’s entremets stand as standalone marvels of the dessert world. Known for their artistic presentation and intricate compositions, our entremets invite you to experience a symphony of flavors and textures, marking special moments with flair. Shop our Entremets selection here

3. Pastry Series Elevating the traditional tart to new heights, our Pastry series is a confluence of premium ingredients and innovative flavors. These exquisite creations are a testament to the art of tarts, featuring exotic fruits, fine chocolates, and rare spices. Each tart is a masterpiece, designed to offer a unique tasting experience that captivates and delights. Shop our Pastry series here

4. Flan Parisienne Our Flan Parisienne is a homage to the timeless elegance of French patisserie. This classic dessert pairs a velvety custard filling with a tender pastry crust, offering a simple yet sublime taste experience. Crafted according to tradition, our flan is a beloved staple, enjoyed for its comforting richness and refined simplicity. Shop our Flan Parisienne here

5. Celebrations Portfolio Our Celebrations portfolio specializes in crafting extraordinary cakes for life’s most memorable moments. From opulent weddings to significant milestones, each cake is personalized to the occasion, turning dreams into reality with impeccable design and decadent flavors. These celebratory pieces are more than just desserts; they are bespoke works of art that elevate every event into an unforgettable celebration. Shop our Celebrations portfolio here

At Haute, we are committed to creating exceptional pastries that inspire and delight. Each category represents our dedication to excellence, innovation, and the joy of fine pastry. Explore our collections and indulge in the unparalleled luxury of Haute’s culinary artistry.

What payment facilities does Haute work with?

We prioritize not only the quality of our confections but also the security and convenience of your shopping experience. To this end, we are pleased to offer payment processing through Payfast and Yoco, leading providers of secure online payment solutions.

Secure Transactions: Our website employs SSL (Secure Sockets Layer) encryption, ensuring that your personal and payment information is protected with the highest standards of online security. This dedication to safety underpins every purchase, allowing you to shop with confidence and peace of mind.

Payment Options:

  • Payfast: A trusted name in online payments, offering seamless transactions with comprehensive fraud protection. For more details on their services and terms, please visit Payfast’s website.
  • Yoco: Specializing in secure, hassle-free payments, Yoco ensures your checkout process is smooth and reliable. Learn more about their offerings at Yoco’s website.

We have meticulously integrated these platforms into our website to provide a streamlined, safe, and efficient checkout process. Your online safety and satisfaction are paramount, driving our commitment to maintaining the highest level of web security.

Do you offer custom cakes/Themed cakes?

Regrettably, no themed cakes are offered.

Our culinary philosophy centers on crafting exquisite and refined desserts that elevate any occasion. While we do not offer themed cakes in the traditional sense, our collection of glazed entremets stands as a testament to our commitment to sophistication and culinary artistry.

Elegant Celebrations: Our entremets are celebrated for their ability to captivate and enchant, featuring a harmonious blend of textures and flavors that are meticulously designed to be the centerpiece of your celebration. Each creation eschews the commonplace for the extraordinary, avoiding the use of sponge and artificial flavors in favor of pure, premium ingredients.

Discover Unparalleled Elegance: We invite you to explore our entremet category, where you will find a curated selection of celebratory cakes that promise not just to meet but exceed your expectations for special occasions.

We understand the desire for cakes that are as unique as your celebrations, and our team is dedicated to providing exceptional confections that reflect Haute’s standards of beauty and taste.

Do you customise cakes?

Each of our creations is the result of meticulous craftsmanship and a passionate dedication to the art of patisserie. Our collections are thoughtfully curated, with each ingredient and flavor combination rigorously tested to ensure an unparalleled gastronomic experience.

Tailored Indulgence: While our menu is a testament to our commitment to excellence, we understand the desire for personalization. To this end, we offer limited customization options, allowing you to tailor certain elements of our products to better suit your preferences or dietary requirements.

Collaborate with Us: Should you wish to explore customization possibilities or have specific requirements in mind, we warmly invite you to reach out. Our team is at your service to discuss how we can adapt our offerings to meet your needs, ensuring your experience with Haute is nothing short of extraordinary.

Contact Us: For inquiries and detailed discussions on customization, please visit our contact page. It would be our pleasure to assist you in crafting a confection that perfectly complements your celebration.”

Why do some of your products have a minimum order quantity (MOQ)?

There are no minimum order quantities for products displayed and purchased in-store.

For online/custom orders, we do have a Minimum Order Quantity.
We pride ourselves on the artisanal quality of our creations, with each product meticulously crafted from scratch upon order. This commitment to freshness and bespoke confectionery underpins our philosophy, ensuring that every indulgence delivered to you is of unparalleled quality.

Craftsmanship and Quality: The principle of a Minimum Order Quantity (MOQ) is rooted in our dedication to excellence. Just as a chef prepares a dish with care, our creations require a precise quantity of premium ingredients to ensure the intended culinary experience. The MOQ represents the essential volume needed to craft these exquisite items in their finest form.

Flexibility in Orders: While we adhere to MOQs to maintain the integrity of our products, we are delighted to accommodate orders that exceed these quantities, without necessitating multiples of the MOQ. This flexibility allows us to cater to your needs, whether for intimate gatherings or grand celebrations.

Dedication to Excellence: Please be assured, the MOQ is applied with careful consideration to each product, ensuring that we continue to offer confections that are both exceptional in taste and presentation.

We invite you to explore our offerings, each designed to provide a memorable and delightful journey through the art of fine patisserie.

Do you deliver?

We are delighted to extend our exceptional service to your doorstep, ensuring that the elegance and quality of our creations are matched by the sophistication of their delivery. We offer meticulously arranged delivery services during the checkout process, designed to cater to your convenience and preference.

Delivery Regions and Rates:

  • Gauteng North: A delivery service meticulously crafted for this region, with a rate of R 425, ensuring your selections arrive in impeccable condition.
  • Gauteng Other: Catering to the broader Gauteng area, this service is offered at a rate of R 725, reflecting our commitment to delivering excellence without compromise.

Each delivery option is thoughtfully priced, not merely covering the journey but ensuring that every item reaches you in pristine condition, reflecting the care, quality, and artistry that define our patisserie. Our unique delivery fees for each region are a testament to our dedication to personalized service, ensuring that your experience with Haute is seamless from our kitchen to your celebration.

A Journey of Luxury: We understand that the delivery of our products is an extension of the Haute experience — an assurance that your confections will be as exquisite upon arrival as they were upon creation. We invite you to entrust us with the delivery of your selections, promising an experience that is as luxurious and refined as the creations themselves.

Do you supply to restaurants/cafes and/or hotels?

Indeed, Haute is privileged to partner with distinguished restaurants, cafés, and hotels, sharing our artisanal confections with a wider audience. Our commitment to excellence and craftsmanship extends to our esteemed B2B clients, offering them the same level of quality and luxury that individual patrons enjoy.

Elevating Culinary Experiences: If your establishment is interested in enhancing its culinary offerings with Haute’s distinguished selection, we warmly invite you to reach out. Our dedicated team is on hand to discuss your specific needs, ensuring a partnership that aligns with our mutual standards of excellence and sophistication.

Connect with Us: For inquiries and to explore the possibilities of collaboration, please contact us directly. We look forward to the opportunity to bring a touch of Haute’s elegance to your esteemed guests and customers.

Do you sell through UberEats?

Yes, we are delighted to extend our exquisite collection to patrons through UberEats. This collaboration allows us to bring Haute’s culinary artistry directly to your doorstep, ensuring an experience of luxury and convenience seamlessly intertwined.

Explore Our Curated Menu: For those who wish to indulge in our creations at the comfort of your home, we invite you to visit our UberEats storefront. Here, you’ll find a meticulously curated selection of our offerings, designed to cater to your tastes and preferences.
Place Your Order Here: Haute on UberEats

We look forward to serving you through UberEats, offering a touch of Haute’s elegance and refinement in every order.

Why Is There a 3-Day Lead Time for Website Orders When I Can Receive Instant Delivery Through UberEats?

At Haute, our paramount commitment is to deliver confections that are unparalleled in freshness and quality, whether you order through our website or opt for the convenience of UberEats.

Crafting Your Experience:

  1. Website Orders: When you place an order directly through our website, each dessert is crafted to order, ensuring a bespoke experience tailored to your preferences. This meticulous process necessitates a 3-day lead time, guaranteeing that what arrives at your doorstep is nothing short of perfection. Your order is given our undivided attention, from the selection of premium ingredients to the final touches of presentation.
  2. UberEats Orders: For those desiring the immediacy of Haute’s exquisite offerings, our presence on UberEats caters to your on-demand needs. The selection available on UberEats consists of our most popular, fast-moving items, prepared in anticipation of your orders. These creations are also made with the same dedication to freshness and are available on a first-come, first-served basis due to their limited daily stock. We regularly update our UberEats menu to reflect real-time availability, ensuring you have access to our culinary delights whenever the craving strikes.

A Note on Availability: While UberEats offers the convenience of immediate delivery within our service radius, it is subject to the availability of our daily stock. We encourage you to explore both ordering options to suit your needs, be it planning for a future event with a personalized touch through our website or indulging in a spontaneous treat via UberEats.

We are here to cater to your gourmet desires, ensuring each Haute experience is as delightful and memorable as the last.

How Can I Order from UberEats If I Reside Beyond the Delivery Radius?

Haute is committed to ensuring our distinguished clientele can enjoy our confections, regardless of their location relative to our standard delivery radius. For those situated beyond our immediate delivery reach, we offer an elegant solution through ‘Uber Collect.’

Seamless Process for Remote Indulgence:

  1. Place Your Order: Initiate your order on UberEats, selecting the ‘pick-up’ option to signify your intention for an Uber Collect.
  2. Arrange Collection: Transition to your Uber app and choose the ‘Package’ option, followed by ‘Receive a package.’
  3. Specify Our Details: Enter our prestigious location, “Unit 300 Lonehill Village Estate West Gate,” ensuring clarity and precision for your courier.
  4. Communicate Your Order: Provide the Uber driver with your order reference number, facilitating a smooth collection and delivery of your Haute confections to your desired location.

This service is meticulously designed to bridge the gap between our craftsmanship and your convenience, allowing you to savor our culinary masterpieces regardless of geographical constraints. It is our pleasure to extend the reach of Haute’s exceptional offerings, ensuring that distance does not deter from a luxurious dining experience.

Could You Elaborate on your 'Privacy Policy' and 'Terms & Conditions'?

We hold your privacy and the security of your personal information in the highest regard. We are dedicated to maintaining the trust you place in us when you choose to shop with Haute. As such, we invite you to peruse our Privacy Policy, which outlines the meticulous care with which we handle your personal information, ensuring transparency and integrity in every interaction.

Comprehensive Information: For a detailed understanding of our practices concerning your privacy and how we protect your personal data, please visit our Privacy Policy.

Informed Shopping Experience: Additionally, we encourage you to review our Terms and Conditions, which provide further insight into the guidelines, legal rights, and obligations that govern your use of our website and purchases. This is part of our commitment to ensuring a transparent, secure, and delightful shopping experience for all our esteemed clients.

We at Haute are dedicated to upholding the highest standards of privacy and security, ensuring that your journey with us is not only luxurious but also secure and respectful of your personal information.

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